Terms of service

WHITE VAULT PARIS

Terms and Conditions of Rental

Fanny Shi — Sole proprietor
SIREN: 908 082 506
Last updated: May 2026

Preamble

These Terms and Conditions govern the rental of luxury and designer garments, accessories, and fashion pieces offered by White Vault Paris through its website and booking platform.

By placing a booking, attending a fitting or pickup appointment, signing the Rental Agreement or Condition Report, or otherwise using the services of White Vault Paris, the customer acknowledges having read, understood, and accepted these Terms in full.

In accordance with Article L.221-28 of the French Consumer Code, the customer expressly waives their fourteen (14) day right of withdrawal, as the booking concerns a service provided on a specific date or period.

Article 1 — Scope of Services

White Vault Paris offers a curated selection of luxury and designer pieces available for short-term rental in Paris.

Services include:

  • online rental booking;

  • paid private fitting appointments;

  • in-person pickup appointments;

  • in-person return appointments;

  • identity verification;

  • on-site bank pre-authorization;

  • signature of a Rental Agreement and Condition Report at pickup.

All rentals are booked online and finalized in person at pickup.

White Vault Paris reserves the right to refuse, suspend, cancel, or limit access to any service for operational, preservation, legal, hygiene, security, or fraud-prevention reasons.

Article 2 — Pricing and VAT

All prices displayed on the Platform are expressed in euros and include applicable taxes unless stated otherwise.

At the time of booking, the customer pays only the rental fee online.

The bank pre-authorization is completed in person at pickup and is not charged online.

Invoices or receipts may be sent electronically.

Article 3 — Eligibility

To place a booking or attend a fitting appointment, the customer must:

  • be legally capable of entering into a binding agreement;

  • provide accurate information;

  • attend appointments in person;

  • present valid government-issued photo ID at pickup;

  • provide a valid payment method for the bank pre-authorization;

  • sign the Rental Agreement;

  • complete the Condition Report before handover.

White Vault Paris reserves the right to refuse any booking, appointment, pickup, or handover if these conditions are not met.

Article 4 — Rental Booking Process

The customer books a Product through the Platform by selecting:

  • the Product;

  • the rental duration;

  • the pickup appointment;

  • the return appointment.

At booking:

  • the rental fee is paid online;

  • the bank pre-authorization is not charged online;

  • the amount of the pre-authorization is communicated in advance.

The rental becomes final only at pickup, once:

  • valid ID has been presented;

  • the bank pre-authorization has been completed;

  • the Rental Agreement has been signed;

  • the Condition Report has been completed;

  • the Product has been physically handed over.

White Vault Paris may refuse handover if any of these steps cannot be completed.

Article 5 — Bank Pre-Authorization

Before collecting the Product, the customer must complete a bank pre-authorization in person.

The pre-authorization corresponds to 30% of the Product’s replacement value.

The replacement value may differ from the original retail price and may reflect the current market, archival, sourcing, restoration, or replacement cost of the Product.

The pre-authorization:

  • is not charged online;

  • temporarily reserves funds;

  • serves as a security guarantee;

  • may remain active for approximately seven (7) days depending on the bank.

White Vault Paris may capture part or all of the pre-authorized amount in cases including:

  • damage;

  • stains;

  • odor;

  • deterioration;

  • unauthorized cleaning or alteration;

  • missing elements;

  • late return;

  • loss;

  • theft;

  • breach of the Rental Agreement.

If the Product is returned on time and in satisfactory condition, the pre-authorization will be released.

Release timing depends on the customer’s bank.

Article 6 — Rental Agreement and Condition Report

At pickup:

  • the customer signs a Rental Agreement;

  • a Condition Report is completed before handover.

The Condition Report may include timestamped photographs.

Once the Product has been handed over, the customer acknowledges acceptance of the Product’s condition.

Article 7 — Pickup

The customer must attend the pickup appointment in person.

At pickup:

  • valid photo ID is required;

  • the pre-authorization is completed;

  • the Product is inspected;

  • the Condition Report is completed;

  • the Rental Agreement is signed.

Responsibility for the Product transfers upon physical handover.

Failure to attend the pickup appointment without proper cancellation is considered a no-show and is non-refundable.

Article 8 — Return

The Product must be returned:

  • in person;

  • on time;

  • in the same condition as at pickup;

  • with all accessories and components.

White Vault Paris may inspect the Product immediately or afterward within a reasonable period. Certain forms of damage, odor, staining, or deterioration may only become visible after detailed inspection, cleaning, steaming, or professional treatment.

Return acceptance does not automatically confirm the absence of damage.

Article 9 — Customer Responsibility

From pickup until final inspection after return, the customer is fully responsible for the Product.

The customer agrees to:

  • handle the Product with exceptional care;

  • protect it from rain, stains, smoke, perfume, cosmetics, liquids, pets, and excessive friction;

  • avoid unauthorized cleaning or repairs;

  • notify White Vault Paris immediately in case of damage, loss, or theft;

  • return the Product on time.

Products may not be:

  • lent;

  • sub-rented;

  • sold;

  • altered;

  • cleaned without authorization;

  • entrusted to third parties.

Article 10 — Hygiene and Cleaning

Products are professionally cleaned before each rental.

Customers must not attempt to clean or treat Products without written authorization.

Persistent odor, stains, makeup traces, perspiration, food, or deterioration may result in:

  • specialist cleaning fees;

  • restoration costs;

  • replacement charges where necessary.

White Vault Paris reserves the right to determine, at its sole discretion, whether the condition of a Product requires specialist treatment, restoration, or replacement.

Article 11 — Private Fitting Appointments

Private fitting appointments are available by prior reservation only.

Each appointment:

  • lasts thirty (30) minutes;

  • costs EUR 20.

The EUR 20 fitting fee may be deducted from a subsequent rental booking.

If no rental is booked after the fitting, the fitting fee remains due.

Products remain available until officially booked online.

White Vault Paris may refuse, shorten, interrupt, reschedule, or cancel a fitting appointment in cases of lateness, operational constraints, inappropriate behavior, hygiene concerns, or suspected misuse.

Article 12 — Responsibility During Fittings

Customers are responsible for all Products handled during fittings.

Products must be protected from:

  • makeup;

  • perfume;

  • oils;

  • smoke;

  • liquids;

  • pets;

  • excessive friction.

Damage or deterioration during a fitting may result in charges for:

  • cleaning;

  • restoration;

  • repair;

  • replacement;

  • immobilization;

  • loss of rental opportunity.

Article 13 — Late Return

Late returns may result in:

  • additional rental fees;

  • late penalties;

  • compensation for affected bookings;

  • operational loss charges.

Late return penalties do not limit White Vault Paris’ right to claim compensation for operational disruption or affected future bookings.

Any started additional rental day may be charged in full.

Article 14 — Damage, Odor, Dirt, Missing Elements

If the Product is returned damaged, incomplete, excessively dirty, or altered, White Vault Paris may charge:

  • cleaning fees;

  • repair costs;

  • restoration costs;

  • replacement costs;

  • logistical costs;

  • immobilization costs;

  • loss of rental opportunity.

The customer remains liable for any amount exceeding the pre-authorized amount.

Article 15 — Loss, Theft, Non-Return

The customer remains fully liable for the Product’s replacement value in cases of:

  • theft;

  • loss;

  • disappearance;

  • non-return;

  • irreparable damage.

White Vault Paris may capture the pre-authorized amount and pursue additional recovery if necessary.

Article 16 — Refusal of Service

White Vault Paris may refuse service if:

  • valid identification is not provided;

  • the pre-authorization fails;

  • required documents are refused;

  • suspicious behavior is detected;

  • the Product becomes unavailable;

  • these Terms are breached.

Article 17 — Product Unavailability

If a reserved Product becomes unavailable before pickup, White Vault Paris may:

  • offer a replacement Product;

  • or issue a full refund.

No additional compensation shall be owed unless required by law.

Article 18 — Force Majeure

White Vault Paris shall not be held liable for failure to perform obligations due to force majeure events including:

  • natural disasters;

  • epidemics;

  • governmental decisions;

  • strikes;

  • technical failures;

  • unforeseeable external events.

If no alternative solution is possible, paid amounts will be refunded.

Article 19 — Cancellation and No-Show Policy

This policy applies to:

  • rental bookings;

  • pickup appointments;

  • fitting appointments.

Customers may cancel up to two (2) hours before the scheduled appointment for a full refund.

Late cancellations and no-shows are non-refundable.

No cancellation = no refund.

Article 20 — No Right of Use Before Handover

Booking confirmation and payment do not grant usage rights.

Rights begin only after:

  • pickup attendance;
  • ID verification;
  • successful pre-authorization;
  • signed Rental Agreement;
  • completed Condition Report;
  • physical handover.

Article 21 — Limitation of Liability

To the extent permitted by law, White Vault Paris shall not be liable for:

  • indirect damages;
  • loss of opportunity;
  • event cancellations;
  • professional losses;
  • reputational impact;
  • travel-related consequences;
  • third-party claims.

Article 22 — Personal Data

Personal data may be collected for:

  • booking management;
  • identity verification;
  • payment processing;
  • fraud prevention;
  • customer communication;
  • dispute management;
  • legal compliance.

Data is processed in accordance with GDPR and applicable laws. For privacy-related requests, customers may contact: contact@whitevaultparis.com

Article 23 — Mediation and Dispute Resolution

The parties agree to seek amicable resolution before legal proceedings.

Consumers may use the relevant mediation service or the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

Disputes fall under the jurisdiction of the courts of Paris unless mandatory law provides otherwise.

Article 24 — Governing Law

These Terms are governed by French law.

Article 25 — Amendments

White Vault Paris may amend these Terms at any time.

The applicable Terms are those in force at the time of booking.

Article 26 — Contact

For questions or complaints, customers may contact White Vault Paris through the contact details published on the Platform.

Article 27 — Short Notice for Product, Cart, or Checkout Pages

By placing a booking, the customer acknowledges and accepts:

  • payment of the rental fee online;
  • mandatory on-site pre-authorization;
  • mandatory pickup and return appointments;
  • ID verification;
  • signature of the Rental Agreement;
  • completion of the Condition Report;
  • fitting appointment fees where applicable;
  • cancellation rules;
  • full financial liability for damage, theft, loss, late return, odor, or deterioration.

 

Article 28 — Press Loans / Complementary Loans

White Vault Paris may occasionally provide Products free of charge for editorial, content creation, press, influencer, stylist, or event purposes.

Such loans remain subject to these Terms and any separate Press Loan Agreement signed by the Borrower.

Unless otherwise agreed in writing:

  • no transfer of ownership occurs;
  • the Product remains under the Borrower’s full responsibility from pickup until return and final inspection;
  • the Borrower remains fully liable for any loss, theft, damage, deterioration, odor, staining, unauthorized treatment, or late return;
  • White Vault Paris reserves the right to invoice the full replacement value of the Product where applicable;
  • a bank pre-authorization may be waived at White Vault Paris’ sole discretion.